Social Media Moderator

We’re looking for a sharp, proactive Social Media Moderator who knows how to build communities and manage online conversations with speed and precision. This role is the voice of our brands; it requires someone who is not just "answering comments," but engaging users, resolving inquiries, and maintaining a positive, vibrant community environment across all platforms.

Experience Needed: 0-2 Years
Education Level: Bachelor’s Degree 
Working Hours: 12 AM to 9 AM – 9 hours (Including 1 hour Break) x 6 days a week

Key Responsibilities:

• Manage and monitor daily interactions across various social media platforms (Facebook, Instagram, TikTok, LinkedIn, etc.).
• Respond to comments, messages, and inquiries promptly, maintaining a tone that aligns with each specific brand’s voice.
• Proactively engage with the community to increase loyalty, spark conversations, and boost overall engagement rates.
• Identify and escalate potential PR crises or negative feedback to the relevant teams before they escalate.
• Collaborate with the content team to provide insights on community sentiment and frequently asked questions.
• Maintain a detailed FAQ document and update response templates based on current campaigns and product updates.
• Assist in tracking engagement metrics and community growth for weekly or monthly reporting.
• Stay updated on platform updates and social media trends to suggest new ways of engaging with the audience.

Requirements:

• C1 English level.
• 1-2 years of experience in social media moderation or community management, preferably in an agency setting.
• Excellent written communication skills in both Arabic and English (proper grammar and tone are essential).
• Ability to multitask and handle high volumes of interactions with patience and professionalism.
• Strong problem-solving skills and the ability to think on your feet when dealing with difficult users.
• Familiarity with social media management tools (e.g., Meta Business Suite, Vista Social, or similar).
• A "people person" mindset with a passion for social media culture and digital trends.
• High attention to detail and a strong sense of responsibility toward brand reputation.